Means the Administrator as printed on the Registration Page. The company that processes your claims, works with your repair facility, and pays for your repair work.

Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of Its condition and not because of the action or Inaction of any non-covered parts. A gradual reduction in a part's operating performance will not be considered a Breakdown, Including but not limited to: vibrations; noises Including squeaks, rattles, whines or groans.

Comprehensive coverage that protects your vehicle from nearly all mechanical, electrical, and computer-related items between the front and rear bumper.

Items typically not covered under a service contract because they wear out with use, including batteries, tires, and wiper blades.

Means the Vehicle Service Contract which you have purchased from us to protect Your Vehicle.

Means the protection you have selected, as shown In the Coverage Information section on the Registration Page, which applies to Your Vehicle.

The amount designated by your contract that you must pay to your repair facility for their work on your vehicle. Depending on the terms of your contract, the deductible could be anywhere from $300 to $0.

This is comprehensive coverage in which it is easier to list the items not covered/excluded by the warranty than it would be to list the hundreds or thousands of items that are.

Vehicles not manufactured in North America and typically not built to North America standards. These vehicles do have a warranty and are not usually covered by a service contract.

Means the company as described on the Registration Page who sold you this Contract for Your Vehicle.

A service contract listing of every vehicle part covered by the contract. Only parts on the list are covered.

Most of our contracts are transferrable if you sell your vehicle to another person. Contact one of our representatives toll free at 1-800-720-5561 to discuss the specific terms of your contract.

The date of purchase by the original owner of a vehicle, or the date that a vehicle was first put on the road as a rental or demo car.

Means the person or company that has advanced the money for the purchase of this Contract. The Lien holder shall be named on any refund cheque as their Interest may appear.

Manufacturer recommendations for routine maintenance on your vehicle, including oil changes, tire rotations, fluid levels, and tune ups—as outlined in your vehicle's maintenance book. Maintenance guidelines must be followed and documented in order to ensure that your service contract claims will be paid.

The manufacturer or division of the manufacturer that built your vehicle.

Means the company that built Your Vehicle as shown on the Registration Page. You will be responsible to follow all recommended maintenance and usage Instructions outlined In the Owner's Manual provided by the Manufacturer or Your Vehicle.

The specific type of vehicle, often defined by a particular car body style, made by the manufacturer.

The insurance company that insures the Administrator, so they have the consistent financial backing necessary to pay your claims.

A title notation verifying that a salvaged vehicle has been restored and repaired. 

Means the numbered document which must be attached to and forms part of this Contract. It lists Information regarding You, Your Vehicle, Coverage selected, and other vital Information.

The amount designated in your contract that you will be reimbursed for rental car expenses while your vehicle is being repaired.

The 24-7, toll-free number that you can call for service if your vehicle breaks down or you need help while on the road, including towing, repairing flat tires, retrieving keys from a locked car, and more.

A title notation declaring that a badly damaged vehicle is considered a total loss, or "totaled."

Means the document which must be attached to and forms part of this Contract. It lists the Coverage's provided to you for Your Vehicle under this Contract. If not attached, immediately call the Administrator.

The ability to transfer your service contract to a new vehicle owner when you sell your car.

The unique 17-digit number assigned to your vehicle, typically found in the driver's-side dashboard, and also documented in your car title or insurance card.

The protection program you purchase to cover vehicle repair after a manufacturer's warranty has expired, or to fill any gaps in your current warranty's coverage.

The standard factory coverage (typically 3 years or 60,000 kms) that comes with every new vehicle and protects against mechanical defects. Different from a vehicle service contract, which offers protection beyond your vehicle's standard factory warranty.

Means the vehicle which is described on the attached Registration Page.